The web site’s borked. Again.

You’d think the largest telecommunications company on earth would be able to build a web site that works.

But you’d be wrong.

Now that we’ve switched over to AT&T out of necessity (their coverage beats the competition in our area), I’m repeatedly frustrated by their web portal. Whenever I use it to see my bill, update my email preferences, or do pretty much anything, it fails. It doesn’t even work in browsers other than Chrome (which I avoid using). Just now it prompted me to agree to some new “disclosure of documents”, and when I clicked OK it popped up with an error message. When I attempt to validate my email address– which will send me an email– it fails. Really, AT&T? You can’t send an email message?

While I understand web portals like this can be complicated, I’m amazed at how horrible theirs is. As a web developer, I would’ve been embarrassed to release a product like this to a client.

Sigh.