For three days my client has been trying to get their brand new network laser printer working. When I was last there, I configured it for all the right network settings and left it for them to finish, because at that time there wasn’t a network cable for the printer to use.
So after a number of exasperated troubleshooting calls from the client, I finally agreed to go down there (45 minutes each way) to get the printer working. It turns out they’d connected it with a crossover cable instead of a straight-through cable. Simple mistake, sure, but it took all of a minute for me to recognize the problem.
It reminded me of the story where the consultant shows up to fix the problem and spends about a minute doing so. His invoice is for some outlandish amount of money (in my case, seventy-five bucks) and when he’s questioned, he simply itemizes the costs.
Fixing problem: $5
Knowing how to fix problem: $70