I just had one of those customer service experiences with ThinkGeek that put a smile on my face and made me want to share how awesome they are. I’d purchased a t-shirt for a Christmas gift, and the one they sent to me isn’t what I ordered. I jumped on their online chat tool and had the following conversation:
Janna W: Thank you for contacting ThinkGeek! How can I help you today?
Jeff S: Hi Janna. I just received my order, and the t-shirt I ordered is incorrect.
Janna W: Can I have the order number please?
Jeff S: It’s order #4fba87cc1.
Jeff S: I received a shirt that says “I have my reasons” in XL size, which isn’t what I ordered.
Janna W: I have setup a replacement order 514aeb4f3.
Janna W: Is there anything else I can help you with?
Jeff S: Do you want me to ship this shirt back?
Janna W: No please keep it
Jeff S: Thank you
Jeff S: Is there anything else I need to do?
Janna W: Nope! Just have a Merry Christmas!
Jeff S: Thanks– you too!
Jeff S: Hi Janna. I just received my order, and the t-shirt I ordered is incorrect.
Janna W: Can I have the order number please?
Jeff S: It’s order #4fba87cc1.
Jeff S: I received a shirt that says “I have my reasons” in XL size, which isn’t what I ordered.
Janna W: I have setup a replacement order 514aeb4f3.
Janna W: Is there anything else I can help you with?
Jeff S: Do you want me to ship this shirt back?
Janna W: No please keep it
Jeff S: Thank you
Jeff S: Is there anything else I need to do?
Janna W: Nope! Just have a Merry Christmas!
Jeff S: Thanks– you too!
Thanks, Janna and ThinkGeek. That totally rocks.
